Bassetlaw District General Hospital

Bassetlaw District General Hospital 2019-05-01 Person 4 5 0

The above scores and ratings relate to the care provided after 9 am on a day in mid April. The care and attention was faultless - we were monitored regularly and kept well informed. The midwife and the student midwife were reassuring, calming, caring and absolutely professional. This is in absolute contrast to the care received from the staff on the previous shift. We'd been told they weren't busy and so the lack of care cannot be explained by a lack of resource. The midwife and her colleagues were focussed on the K2 system only rather than any compassion for my wife. Of particular concern is the issue of 'fresh eyes'. This is simply not working at night. The staff see it as an administrative task and not an important one. Several times I watched in shock as 'fresh eyes' came in and completed the forms on screen without looking at any data. On one occasion, the other member of the team asked the midwife what times she should record - and entered three different times for fresh eyes when in fact she had not even been in the room. This approach of focussing on being seen to do the job is unacceptable.

Bassetlaw District General Hospital 2019-03-28 Person 4 5 0

Not to tell the impatient they can go home and then tell them they have to stay in Make discharge quicker waiting for tablets is a nightmare when your elderly grandma want to go home

Bassetlaw District General Hospital 2019-02-21 Person 5 5 0

N/A

Bassetlaw District General Hospital 2019-02-18 Person 5 5 0

I would like to say how great the standard of care was I received today from the ambulance staff to everyone in the A and E department today.The department was very busy on arrival but the standard of care I received was amazing, everyone took time to explain procedures and I was dealt with quickly with kindness and compassion. I cannot praise them highly enough. Thank you everyone.

Bassetlaw District General Hospital 2019-02-08 Person 5 5 0

Can't praise the service enough. I was in considerate pain with sciatica and was advised by the 111 service to go to A & E (it was 10pm) when e contacted them. Was seen in a reasonable amount of time and offered pain killing drugs ans some advice on future prevention and managing the situation.

Bassetlaw District General Hospital 2019-01-20 Person 1 5 0

The sister present in A&E on Sunday 20th January 2019 from 6.30pm sees it fit to assess her patients and deal with one specific issue. The specific issues in question were severe chest pains and blood present and seeping from the ear. The question given to the patient was "which issue is bothering you more as i can only deal with one problem." This is absolutely appalling in an A&E department. We wouldnt be here if it wasn't a concern. This needs seriously addressing. Furthermore to this we were sent to another department, assessed by a Doctor whom needed to refer us back with high concerns towards the patients health. Therefore this should have been dealt with in the first place through A&E to recieve the correct treatment. Nurses can not have reviews?? Sister Patrisha and Nurse Julie need better attitudes towards patients, person centred care springs to mind. We are here for help, not for comments such as "we can only deal with one thing here go to you GP"

Bassetlaw District General Hospital 2019-01-09 Person 2 5 0

Had a mammogram,first time here. Three previous ones in Cornwall. Am a retired srn,rmn 40 years service. Felt so upset by the offhand, unfriendly, treatment by tbe receptionist then radiographer. They were not rude but almost and saw in the grotty waiting area how they addressed patients. No smiles and very into orders. I had a horrible experience and am ashamed of how patients are treated. I am retired but have been a nurse manager so do appreciate quality of care and am happy to discuss any aspects of this with senior management. A coat of paint,remove horrid chairs, refresh and throw magazines, and sort disgusting carpet would help but please address politeness and respect first. M. Loxton

Bassetlaw District General Hospital 2018-12-11 Person 2 5 0

There simply was not enough staff to deal with the amount of patients. I was rushed to be discharged leaving without medication it took me 5 days to get. Midwife and support staff I encountered where stressed and did not have time to answer questions I had, i was only on the maternity ward a matter of hours but it was an awful experience

Bassetlaw District General Hospital 2018-12-11 Person 4 5 0

Excellent care given, lovely midwives who supported throughout my labour and delivery

Bassetlaw District General Hospital 2018-11-26 Person 5 5 0

Fantastic maternity team, caring, committed and friendly. Always there to reassure and answer any questions and support me and make my little ones well being their priority.